Fulfillment Time:

All orders are shipped within 2 business days. Please note we do not ship out orders on Saturday or Sunday.

Final Sale Items:

Markdowns and promotional giveaway items are not eligible for return or exchange.

Returns/Exchanges:

Eligible items must be returned within 30 days of original purchase.

For in-store purchases, please include your receipt and a note with your intention for the return (refund or exchange request).

For online purchases, please include a note with your intention for the return (refund or exchange request) + order number along with your contact information.

We do not provide pre-paid shipping labels for returns/exchanges, so feel free to send using the carrier of your choice.

Please return the item(s) to our store at:

Cotton Eyed Joe’s
1608 Hunter Road
New Braunfels, TX 78130

All refunds are issued to the original form of payment and may take up to 14 days for processing.

If you have any additional questions, feel free to email us: howdy@cottoneyedjoes.com