Shipping & Returns
- FINAL SALE items: markdowns and promotional giveaway items are not eligible for return or exchange.
- Eligible items must be returned within 30 days of original purchase.
- For in-store purchases, please include your receipt and a note with your intention for the return (refund or exchange request).
- For online purchases, please include a note with your intention for the return (refund or exchange request) + your contact information, or any additional information that will help us find your purchase in our system.
- We do not provide pre-paid shipping labels for returns/exchanges, so feel free to send using the carrier of your choice.
- Please return the item(s) to our store at:
Cotton Eyed Joe’s
1608 Hunter Road
New Braunfels, TX 78130
- All refunds are issued to the original form of payment.
- Place your order before 2pm on Monday, 12/19 and choose Priority Mail for guaranteed delivery by Christmas. Orders placed after 2pm on Monday, 12/19 should choose Priority Mail Express to arrive by Christmas.