Shipping & returns
What is your ground Christmas delivery deadline?
For guaranteed by Christmas delivery for ground shipping, order by 2pm on 12/14.
For orders placed after 2pm on 12/14, you must select expedited shipping to ensure delivery before 12/24.
What can be returned?
Items may be returned unused. You will be responsible for any additional shipping fees.
When do items need to be returned?
Items must be returned within 21 days from the date of purchase.
Where do items need to be returned?
Items need to be returned to Patrick S. Molak Corp. dba Cotton Eyed Joe's, 1608 Hunter Rd., New Braunfels, TX 78130.
How do customers return items?
When returning items, include a copy of your packing slip with order number. If you are requesting an exchange, please include details of the requested item in writing.
Shipping for returns?
You are responsible for the shipping of returned items. Initial shipping fees will not be refunded.
Credit for returns?
If a credit is warranted, we will credit the card used during initial purchase.