Shipping & Returns

- FINAL SALE items: markdowns and promotional giveaway items are not eligible for return or exchange.

- Eligible items must be returned within 30 days of original purchase.

- For in-store purchases, please include your receipt and a note with your intention for the return (refund or exchange request).

- For online purchases, please include a note with your intention for the return (refund or exchange request) + your contact information, or any additional information that will help us find your purchase in our system.

- We do not provide pre-paid shipping labels for returns/exchanges, so feel free to send using the carrier of your choice.

- Please return the item(s) to our store at:

Cotton Eyed Joe’s

1608 Hunter Road

New Braunfels, TX 78130

- All refunds are issued to the original form of payment.

- Place your order before 2pm on Monday, 12/19 and choose Priority Mail for guaranteed delivery by Christmas. Orders placed after 2pm on Monday, 12/19 should choose Priority Mail Express to arrive by Christmas.